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Frequently Asked Questions (FAQS)

Our FAQ can help you find answers to your questions or select the appropriate product.

If you cannot find your question listed below please contact our team by clicking the button below.

Important Questions at a Glance

Basic Information

Yes. DMC Europe GmbH, formerly known as MCD-Tools GmbH, is the European subsidiary of Daniels Manufacturing Corporation (DMC) headquartered in Orlando, Florida.

DMC = USA
ASTRO = USA
IDEAL = USA
ABB = Please Inquire
COMPAERO = USA
LASELEC = FRA
SNAP-ON = USA
MEISEI TOOLS (HOTWEEZER) = USA

Please see the ROHS / REACH certifications here: Qualificiations

If a manufacturer is not included, please contact: purchasing@dmctools.eu

Repair & Calibration

Yes DMC Europe offers repair services. For more information click here.

Send us an email at repair@dmctools.eu or call and ask for our repair department at +49 6171 2779191

DMC Applications

All of these manual crimp tools are mil-qualified but each tool has different specification sheets according to SAE AS22520. The M22520/1-01 (AF8) is suitable for wire sizes 12 to 26 AWG. The M22520/2-01 (AFM8) is suitable for wire sizes 20 to 32 AWG. The MSS520/7-01 (MH860) for wire sizes 16 to 28 AWG.

Yes, DMC has a cross-reference for mil-spec connectors and M39029 contacts to help you select the appropriate tooling: Click Here.

No. DMC Europe does not provide a “standard” time frame for tool repair and calibration. Repair and calibration is unique to each user and should be based on frequency of use, proper tool care, internal requirements, or compliance with a QMS.

A tool that fails the go/no-go test may be worn or in need of repair. Contact DMC Europe via phone +49 6171 2779191 or E-Mail repair@dmctools.eu to inquire about these services.

Yes. Over time tools will become worn or may be in need of adjustment. Gaging is a good way to verify the tool will meet the OEM’s performance expectation, however, routine calibration is always a good idea. Calibration schedules can be based on several variables: number of cycles, length of time since the last calibration, damage or improper care of tools, etc. A calibration schedule should be determined by the end user to ensure quality and tool life.

Shipments

We send our standard deliveries with UPS.

(Deliveries on pallets are excluded)

Delivery costs up to 20kg (within Germany) 9.75€ – For delivery abroad, please contact our customer service department:

Phone: +49 6171 2779191

E-mail: sales@dmctools.eu

Yes – please state your carrier and customer number on your order. If you have any questions, please contact our customer service.

Quality

Yes, we are certified according to ISO9001 and EN9120

Please contact our Managing Director/QMB – Niko Mau (nmau@dmctools.eu).

Customer Support & Technical Questions

We are happy to offer product demos and on-site technical support to customer in the areas authorized by our manufacturers. Contact us today!

If you are located in an area that is not specified on our territories map. Please contact us to inquire by phone +49 (0) 6171 27791-91 or E-Mail info@dmctools.eu

Frequently asked questions about our Online-Shop

You can pay in advance, credit card, PayPal and invoice (domestic only). To do this you must enter the payment details on our website. If you pay in advance, you will receive a confirmation email in which you will find bank details. If you pay by credit card or PayPal, you will receive a confirmation email once the payment is successfully completed. If you pay by invoice (only domestic orders), you will receive the invoice with the order and must pay it within 14 days.

No, not at this time. 

The delivery times for your tools depend on whether your items are in stock. Stock items are usually delivered within 2-3 days – in some cases faster. If you source your tools from a warehouse in the UK or USA, the delivery time is usually 1-2 weeks. For all other items the delivery time may vary depending on the availability of the items. Please contact us if you have any questions about specific items and delivery times.

You can easily track current orders on our website. To do this, simply use your account in the top right corner of the website. Click “My Orders” to see the current status of your order. There you will find a list of all orders with information about each order, such as order number, delivery address and status.

For refund please contact our customer service team at: sales@dmctools.eu or +49 (0)6171 277 9191. We will help you process your refund as quickly as possible. We would like to assure you that all information you provide is encrypted for your security and that we maintain absolute discretion.

Please contact our customer service team at sales@dmctools.eu or +49 (0)6171 277 9191 to inquire about cancellation of an ongoing order. If cancellation is possible our team will guide you through the necessary steps.

We apologize for the troubles. In the event of damaged or incomplete deliveries, we will exchange the damaged tool and/or send you the missing products immediately.

Please contact our customer service department at sales@dmctools.eu or +49 (0)6171 277 9191

Yes. If you wish to reset your password you can do so by accessing your account and providing the new password under “Change Password.”

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